Privacy Statement:

The privacy of our customers’, suppliers’ and employees’ personal data is important to RGS t/a Medical Spares. Protecting and respecting that privacy is something we take very seriously. We have taken steps to ensure all data is kept secure throughout all past, present and future processes.

This privacy statement explains what personal data Medical Spares collects from you and how we use it.

Data we collect and usage:

We collect data in order to operate effectively, and to provide you with the best experience in relation to our products and services. The information we collect includes the following:

When you order, we will collect: Name, Invoice Address, Delivery Address, Contact Phone Number, Email Address, PayPal Email Address

This information is required in order to process your order and keep you up-to-date with your delivery and order as well as email your invoice.
We shall store your PayPal email address for fraud prevention purposes
We may contact you occasionally in relation to offering you further services we think may benefit you, and to check your data is accurate and up-to-date.

When you return an item, we will collect: Name, Address, Contact Number, Email Address, Proof of Purchase, Order Number and Reason for Return.

This information is required in order to ensure your return is actioned quickly and effectively, and in order to keep you up-to-date with the progress of your return.
We uses this data to process orders, manage your account and to email you about other products and services we think may be of interest to you (if you agree).

For the purposes of processing, fulfilling and delivering your order, warranties, providing marketing assistance and providing customer service we may need to share some of your personal details to third parties such as: couriers, suppliers & manufactures, credit reference & payment service providers, HM revenue & customs.

All of our third parties only have access to personal information needed to perform their functions, and are monitored to ensure they are GDPR compliant. All personal data will be processed in accordance with this Privacy Notice and as permitted by EU data protection laws.

Payment Information:

All credit / debit card information is encrypted when it is transferred over the Internet on our website using SSL Encryption via a payment processing provider.
We may collect data necessary to process your payment if you make purchases, such as bank details, credit card details and security codes associated with your payment, however Medical Spares do not store any card information in any format.

IP address and cookies:

We may collect your IP address and use cookies when you visit our website unless you configure your browser not to accept them.
This data enables us to carry out all transactions efficiently. Therefore, we process data as the Data Controller.
This information is taken directly from you, the individual, via phone, face-to-face interaction, or via our website enquiry form and is stored on our secure client relationship management (CRM) or enterprise resource planning (ERP) system.

How we store your data:

All personal data is stored securely on our CMS, CRM and/or ERP system. These systems have restricted access and are password protected. Any hard copy detailing personal data is filed and locked securely in an office with restricted access and securely shredded when appropriate.
We will only keep your information for as long as necessary in relation to the purpose it was originally collected/processed, although we may keep data for longer if required for legal or regulatory reasons.

Accessing Your Information:

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or contact us at the following:
+44 (0) 1642 211500

We want the information we hold to be accurate and up-to-date. You may ask us to correct or remove information that you think is inaccurate at any time. We may contact you from time-to-time to check the information we hold for you.


We would like to send you information about our products and services that we think may be of interest to you. If you have given consent to receive this kind of correspondence, you may opt-out quickly and easily at any time.
You have the right to stop us from contacting you for marketing purposes or from giving your information to other third parties.
If you no longer wish to be contacted for marketing purposes, please contact:

Links from this site to other sites:

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to our Privacy Policy:

Any changes Medical Spares may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. The privacy policy was last updated March 2018.

If you have a question, problem or complaint about our use of your Personal Information, please contact us:

Phone: +44 (0) 1642 211500
Write to: Medical Spares, c/o RGS, Telford Road, Middlesbrough, TS3 8BL